These terms and conditions relate to Vitaminzuk Direct Ltd. T/A Vitaminzuk.
Every effort is made to update the information contained on this website, neither the Website Owner nor any third party, data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of the information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information, any description is offered for information purposes only and is not intended for trading purposes. You rely on the information contained on this website at your own risk. This website should not be used as a replacement for advice from a medical professional. If you find an error or omission at this site, please let us know.
By placing an order with us or by using our website, you agree to these terms & conditions.
Goods and Services are available only to individuals who we, in our absolute discretion, consider eligible. The eligibility criteria include those acceptable to us and those who are residents in the UK and to individuals who are 18 years old or over and by ordering or otherwise purchasing such Services, you confirm that you are 18 years old or over.
We do not store credit card details nor do we sell customer details to any 3rd parties.
Once you have placed an order, if we are unable to ship any part of it, we may at our sole discretion, either send you part of the order that is in stock or remove item(s) from the order.
It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to resend the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped. All deliveries are estimated dates only and not guaranteed unless otherwise stated. We use various delivery methods and delivery times may vary. Orders are sent within 24 hours of payment on a working day ( Monday- Friday).
Please note that next day delivery does NOT include Saturday or Sunday or Bank/National Holidays - deliveries and orders placed on Friday and throughout the weekend will not be dispatched until Monday for a Tuesday delivery.
We reserve the right to charge extra fees to deliveries falling outside the standard royal mail prices.
We offer no guarantees on delivery times unless otherwise stated in writing.
In order to confirm that an order shipped via post has indeed been lost, we must wait 15 working days (3 weeks) before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you.
We will not be held responsible for lost parcels caused due to an incorrect delivery address entered by the customer.
At peak times, especially around Christmas and Public Holidays, and during bad weather, deliveries may take longer than anticipated to arrive. Although we will assist you in any way we can, we cannot be held responsible for any delays experienced.
Returns and Exchanges
Return of unwanted items – Cooling off period
It is your responsibility to contact Master Vaper by email or phone to advise us of your intention to return or exchange any item(s) within 7 days of receipt. After this date, it falls solely within the discretion of Master Vaper if a return or exchange will be accepted. Once notified, all unused items should be received at Master Vaper within 14 days from the date of notification for this condition to apply. We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.
You must return items to Master Vaper by using the returns and exchanges as described in our Delivery Policy.
We cannot accept any e-liquid for return unless it is unused with the tamper-evident cap in place.
Return of faulty or damaged items
Faulty items will be accepted up to the manufacturer’s warranty terms. This does not affect your statutory rights.
It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the item(s) are in a reasonable condition upon return.
Once we receive the returned items at our warehouse, you should allow a further 14 days for a replacement to be resent.
DOA stands for ‘Dead on Arrival’. If you have a product that carries such a warranty, you have 48 hours to inspect the goods and contact us should there be any problems. If you do not contact us during this time and come across a DOA item, the warranty will be invalid.
If you are not available to receive your items and they are returned to us we will charge £10 restocking fee if you decide not to have the items re-delivered.
Any refunds due back to you will be refunded via the same means as when the order was placed and by no other methods.
If you used a debit or credit card to pay via Paypal, any refund will also be processed by Paypal. Please allow 14 days.
External links may be provided for your convenience, but they are beyond the control of the Master Vaper and no representation is made as to their content. Use or reliance on any external links and the content therein provided is at your own risk. When visiting external links you must refer to that external website’s terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Master Vaper. Please contact us if you would like to link to this website or would like to request a link to your website.
The Master Vaper makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your personal information or material and information transmitted over our system.
Disclaimer of Liability.
Master Vaper and its directors, shareholders and associated persons shall not be responsible for and disclaim all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your personal information or material and information transmitted over our system. In particular, neither Master Vaper nor any third party or data or content provider shall be liable in any way to you or any other person, firm or company whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or for any actions taken in reliance on or because of non-performance or interruption, or termination thereof.
Use of the Website
Master Vaper does not make any warranty or representation that information on the website is appropriate or accurate. By accessing the website, you warrant and represent to Master Vaper that you are legally entitled to do so and to make use of information made available via the website.
These website terms and conditions constitute the sole record of the agreement between you and Master Vaper in relation to your use of the website. Neither you nor Master Vaper shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and Master Vaper in respect of your use of the website. In the unlikely event that an incorrect price is shown on our website, we reserve the right to abstain from fulfilling the order at that price. You will, of course, be notified, and at which point you will be informed of the correct price, and given the choice to proceed with the order. You agree that your order is an offer to buy the Products under these Sales Terms. All orders must then be accepted by us. We may choose not to accept abnormal orders and orders which are not placed in good faith.
Voucher code offers are open to the public only and Master Vaper reserve the right to cancel any order to anyone believed to be representing a trade buyer or retail establishment.
After having received your order, we will send you an order confirmation email. Please note that the Order confirmation email is not an acceptance of your order. Acceptance of your order and the formation of the contract of sale between Master Vaper and you will not take place unless and until you have received an email confirmation of your order being despatched. Please note that Master Vaper reserves the right to cancel your order at any time before you receive your ordered items.
Master Vaper may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the British courts in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection herewith.
Accessing the Site
We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device. We cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output. We do not accept liability for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.
Promotions and discount codes
Promotions and discount codes cannot be used in conjunction with each other and also cannot be redeemed against sale/clearance products.
We will not pass on or sell on any customer details we collect to any third party without your permission.
Credit card details are entered on a secure page and they are not retained.
The descriptions and pictures on the website are a guide to the style and look of our products. We try to make them as accurate as possible but cannot be held responsible for minor differences.
LIKE - SHARE - COMMENT Competition Terms and Conditions
All results are final.
If the winner hasn’t met competition criteria the submission will be void. To confirm your win, we will tag you in a winner’s post (if possible), you must then message the page within 72 hours or the winner will be redrawn. All prizes will be sent out within 7 days of being acknowledged by the winner after receiving confirmation of your win.